FAQs

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The Hair Growth Serum does not contain DHT blockers. It does not affect the hormonal balance, or imbalance, of the endocrine system like other products on the market do. The serum focus entirely on the integrity of the hair follicles.

That being said, the serum is able to counteract hormonal inhibition in two ways.

First, the ingredient called HotFlux®, or Vanillyl Butyl Ether, is a heating agent that stimulates the blood perfusion or flow by dilating blood capillaries that interconnect with the hair follicles. The increase in blood flow decreases high concentrations of hormones in the blood near the hair follicles.

Second, the ingredient caffeine gives cell messengers a ‘boost’ in energy to catalyze enzymes to relay signals at a higher rate to initiate appropriate cell function. The caffeine counteracts hormonally-obstructed enzyme substrates to create balance in cell function.

Once an order is placed, it can be canceled or changed up until the order has been processed with a tracking number attached. This information will be provided in a shipping confirmation email.

Still desire to cancel? To qualify for a refund, the products must be returned to Scandinavian Biolabs. A return label will be provided by one of our agents via Customer Care.

Was there mistake? Things happen. The most important part is that the package is delivered correctly and as soon as possible so the products are enjoyed rather than stressed over. Contact one of our agents, who will happily help fix any mistakes.

Contact information for Customer Care is available at the bottom of the FAQ page.

Under EU law, a customer has the right to return any product during a 14 day grace period. The returned product must be in resalable condition in order to qualify for a full refund. A return label is provided by a Scandinavian Biolabs support agent. Contact information is at the bottom of the FAQ page.

Orders that are shipped to non-EU countries may be subjected to additional import surcharges, such as duty fees and import taxes, which will be collected upon delivery. Import charges are normally based on the item’s price, weight, dimensions and country of origin, as well as any local taxes, duties, and fees.

Scandinavian Biolabs are made and produced in Denmark. The products have therefore been registered under specific EU Trade Agreements that exempt all orders from duty fees for certain countries.

Such countries exempted from additional fees include Canada, South Africa, Vietnam, Japan, Norway, Switzerland, and Iceland.

Orders are dispatched from the Scandinavian Biolabs warehouse in Copenhagen, Denmark every weekday at 16:30 (4:30 p.m.) CEST. It is then transferred to a third party logistics' facility and shipped at 19 (7 p.m.).

Any orders placed after 16 (4 p.m.) on Friday will not be delivered until Monday afternoon.

If a subscription order is scheduled on a weekend, be sure to adjust the shipping date on a weekday to ensure it arrives in time if a new supply is needed.

If an order is received that was not intentional, it is likely that a subscription was accidentally created. Do not worry, it is an easy fix.

Log in to the customer account and either skip, alter delivery frequency, change next scheduled date, or deactivate subscription.

Do not have a customer account?

Feel free contact one of our friendly agents, who will gladly help with any unwanted orders and subscriptions. Contact information is available at the bottom of the page.