Money-Back Guarantee
What is the 150-Day Money-Back Guarantee?
Visible hair results take time. That’s why our targeted Bio-Pilixin® formulas are covered by our 150-Day Money-Back Guarantee.
To qualify, you need to follow the recommended routine consistently and document your progress correctly. Below, you’ll find everything you need to know.
To qualify for the Money-Back Guarantee, your qualifying product must be used daily for 150 consecutive days according to the recommended usage instructions.
150-Day Money-Back Guarantee
How the guarantee works
150 consecutive days. Every day.
Use daily according to the recommended usage instructions
Check that your product qualifies
Our Money-Back Guarantee applies to selected active products from our Bio-Pilixin® range when purchased directly from Scandinavian Biolabs through our website.
Qualifying products
- Bio-Pilixin® Activation Serum
- Bio-Pilixin® Hairline Booster
- Bio-Pilixin® Eyelash Serum
Qualifying bundles
Bundles containing the Bio-Pilixin® Activation Serum are also eligible, including:
- Hair Growth Routine
- Hair Growth & Nourish Routine
- Hair Growth & Nutrient Bundle
- Hair Strength & Growth Bundle
The guarantee applies to the amount you paid for the qualifying products contained within your order placed through our website.
Use the same qualifying product for 150 consecutive days
You must stay with the same activating product variant. You may switch between different bundles as long as you continue using the same qualifying Bio-Pilixin® product throughout the 150-day period.
For example
You use the Bio-Pilixin® Activation Serum continuously for 150 days, but purchase it through different qualifying bundles during that period.
You use the Bio-Pilixin® Activation Serum for three months and then switch to the Hairline Booster for two months.
The full 150-day period must be completed using the same qualifying activating variant.
Select your product to see the recommended usage instructions.
Apply 3.25 ml of serum (approximately 4 full squeezes of the pipette) directly to a dry or damp scalp daily, distributing evenly across the entire scalp. Leave the serum on for at least 6 hours before washing your hair. After application, wait at least 30 minutes before lying down or going to bed to allow for optimal absorption.
At the recommended usage level, one bottle corresponds to approximately one month of use.
Our 150-Day Money-Back Guarantee covers up to five bottles. However, if you are on our 3-month subscription plan, we will refund both of your first two orders — up to six bottles in total. You should still submit your claim after completing the 150-day period and using five bottles; you should not use the sixth bottle first.
The Hairline Booster is designed for targeted application along the hairline and temples. Apply 3 pumps daily, distributing evenly across these areas. Leave the product on for at least 6 hours before washing your hair. After application, wait at least 30 minutes before lying down or going to bed to allow for optimal absorption.
At the recommended usage level, one cartridge provides approximately one month of use. Our 150-Day Money-Back Guarantee covers up to five cartridges. However, if you are on our 3-month subscription plan, we will refund both of your first two orders — up to six cartridges in total. You should still submit your claim after completing the 150-day period and using five cartridges; you should not use the sixth cartrdige first.
Before application, make sure your eyelashes and the surrounding eye area are completely clean and free from makeup or residue. This helps support optimal absorption and performance. Gently sweep the applicator along your lash line in two smooth motions, once forward and once back, to evenly distribute the serum along the lash line. Leave the product on for at least 6 hours. The serum can be applied after cleansing in the morning, before mascara, or left on overnight.
Our 150-Day Money-Back Guarantee covers up to five bottles. However, if you are on our 3-month subscription plan, we will refund both of your first two orders — up to six bottles in total. You should still submit your claim after completing the 150-day period and using five bottles; you should not use the sixth bottle first.
Document your progress with photos
To assess your results fairly, we need clear before-and-after documentation.
You must take at least 2 photos at the start and 2 at the end of your 150-day period. All photos must be taken within approximately 10 days of your respective start and end dates.
Take 2 photos around the beginning of your 150-day period. After completing your 150 consecutive days of use, take another set of 2 photos.
For us to compare your progress accurately, your starting and final photos should be as consistent as possible.
- No makeup or hair styling products are used in the photographed area.
- Photos are taken from the same angles.
- Lighting is as similar as possible.
- Do not compare wet hair in your starting photos with dry hair in your final photos, or vice versa.
- The relevant scalp, hairline or lash area is clearly visible.
- Photos are in focus and have sufficient resolution for assessment.
A clear, evenly lit photo from directly above the affected area. Make sure the area of concern is clearly visible and in focus. If your main concern is the crown, focus the photo on this area instead.
Photos like these cannot be assessed and will delay or invalidate your claim.
Submit your claim
If you have completed the full 150-day period and are not satisfied with your results, you can submit your Money-Back Guarantee claim through the claim form at the bottom of this page.
After the 150-day period, you'll have an additional 60 days to prepare and submit your claim, giving you a total of 210 days from your initial qualifying order.
When submitting your claim, you will be asked to provide the required information and photo documentation so that we can assess your eligibility.
Questions before you submit?
Find answers to the most common questions here. Need further assistance? Visit our Help Center or contact us at contact@scandinavianbiolabs.com.
Results can vary from person to person. Factors such as the stage of hair loss, existing hair density, follicle activity, individual biology, and consistency of use can all influence the outcome. Our products are designed to support areas where hair follicles are still active and hair is present or actively thinning. They cannot revive follicles that are no longer active or restore hair in areas that are already completely bald. For this reason, the goal is not to recreate hair in areas where it has already been permanently lost, but to support existing hair, improve or maintain density, and help address areas experiencing active thinning.
The primary basis for our Money-Back Guarantee assessment is hair density in areas where hair is already present and follicles remain active. We look for whether the relevant area has maintained or increased its visible density during the 150-day usage period with the instructed amount of products. Our products cannot generate new hair in completely bald areas where follicles are no longer active.
Your refund will be based on the amount actually paid for qualifying products purchased directly from Scandinavian Biolabs. Any portion of an order received free of charge through a voucher, store credit, referral reward, promotional offer, gift from a friend, or similar arrangement will not be refunded in cash. We can only refund the amount that was actually paid through your card or other payment method.
No. Shipping costs are not covered by the Money-Back Guarantee. If you intend to use the product continuously for the full 150-day period, we recommend considering a subscription, where eligible subscription orders include free shipping.
Our products are intended to support areas where follicles remain active. They cannot restore hair in areas where hair follicles are no longer active. If you are experiencing late-stage hair loss with completely bald areas, the product may therefore not be the right solution for those specific areas. The products are better suited to areas experiencing active thinning, reduced density or ongoing hair loss.
Yes. If you are on a 3-month order cadence, we can refund both qualifying orders — up to six bottles in total — even though our standard Money-Back Guarantee covers 150 days / five months.
To qualify, the product must have been used as instructed: one bottle per month for at least 150 days. You should submit your claim after completing the 150-day period; you should not finish the sixth bottle first.
Ready to submit your claim?
Before submitting, please make sure you have met these criteria:
- Completed 150 consecutive days of daily use
- Used the same qualifying activating product throughout the period
- Followed the recommended usage instructions
- Taken the required starting and final photographs
- Purchased the qualifying products directly from Scandinavian Biolabs
- Submitted your claim within 210 days of your initial qualifying order
Tick the box above to continue to the claim form.
Updated 19 September 2026