You can easily make changes to your subscription, pause it or even cancel it anytime you want, at your own convenience.
Simply go to your customer portal and select the subscription you want to make changes to. The customer portal works on all devices.
Hair Care Specialist
Our trichologist can help you with questions on hair health and how to get the most out of your products. If you have a subscription with a serum, you can book a 20-minute consultation via your customer portal.
Consultations are worth up to €50, but are offered for free to subscribers.
And on top of that you also get
20 points for each recurring orderAutomatically added to your MyBiolabs status every time a recurring order is placed
15% off the regular priceSubscription orders always come with an automatic 15% discount compared to the one-time purchase option
Sneaky surprisesEnjoy a free surprise product snuck into your orders every now and then
Frequently Asked Questions
How do I get a subscription?
- Simply go on the page of the product you are interested in and ensure you select the "Subscribe & Save" option when purchasing
When can I cancel the subscription?
- Anytime! From the second you have placed the first order you can easily pause, cancel or make any other change to your subscription via your customer portal.
How do I make changes to a subscription?
- Go to your customer portal, select the subscription you wish to make changes to and click "Subscription Settings"
How do I book a consultation with the Hair Care Specialist?
- If you have a subscription including a serum, you can book a consultation via your customer portal. The page will appear if you qualify.